Refund policy

Items can be returned to WasteNot if EITHER

  1. the below “Quality of Goods” conditions were not met by WasteNot OR
  2. both the customer and WasteNot deem the goods to be “Defective Goods” 

AND all terms and conditions described within the below "Returned Goods" section are met.  


Quality of Goods

WasteNot ensures that the following conditions on the quality of goods will be met:

  • Food Service products will be stored, transported and delivered in accordance with the regulations of the Chicago Health Code, Chicago Public Health, or other applicable governing codes.
  • Packaging will be sealed and free of tampering. 
  • Products will be dry, in-tact, and free of mold, pests, chemicals, or other contaminants. 

If the customer finds these conditions have not been met, the customer will be eligible to receive a full refund in the form of a credit to their account. WasteNot cannot be held responsible for any damages that are not properly documented, photographed, and provided to us within a reasonable time from receipt of the merchandise. The customer will return the goods using the terms outlined below in “Returned Goods.”

Defective Goods

Should the products delivered by WasteNot have irregularities or deficiencies that are not apparent upon delivery nor evident from the packaging in which they are delivered, the customer must notify WasteNot within 24 hours by emailing products@wastenotcompos.com. Such defects include significant visual deformities as well as irregularities that prevent the product from being used for its intended purpose. Should the customer consider the products defective, the customer will send a picture of the product(s) and a description of the irregularity to products@wastenotcompost.com within 24 hours of discovering the irregularity. WasteNot will examine the evidence emailed and make a determination. Should both parties agree the products are defective, WasteNot will replace the products at no extra charge. However, in offering the replacement goods, WasteNot is not accepting liability for the defect. The customer will return the goods using the terms outlined below in “Returned Goods.” Should the customer not notify WasteNot within 24 hours of the initial delivery, they may not be eligible for a refund, return, or replacement. 

Returned Goods

In either of the following scenarios:

  1. the above “Quality of Goods” conditions were not met by WasteNot OR
  2. both the customer and WasteNot deem the goods to be “Defective” 

the customer will immediately notify WasteNot no later than 24 hours after receiving the goods. Should a customer intend to return the goods, the customer must do all of the following within 24 hours of receiving the goods:

  • Contact WasteNot Customer support at poducts@wastenotcompost.com, requesting to return the goods.
  • Include a photo of the goods intended to be returned, demonstrating the reason for requesting the return. 
  • Set the goods aside in an indoor, temperature-controlled location in which they will not be subject to contamination, tampering, excessive moisture, or any other conditions in which the goods may be damaged or altered.
  • Store them in the same condition in which they were delivered. 

Should the customer not complete any of the above actions within 24 hours of the initial delivery, they may not be eligible for a refund, return, or replacement. Taking a photo and maintaining their delivered condition is paramount so that WasteNot may settle any disputes with the manufacturer. WasteNot will collect the returned goods on the next regularly scheduled delivery date.

Reimbursement, Refunds, & Credit Back 

WasteNot will issue all refunds in the form of a credit to the account for any of the reasons outlined in these terms. Account credits may also be issued on a case-by-case basis as deemed appropriate by WasteNot.